Unauthorized Billing Of Credit/Debit Card Or Home Mortgage
Unfair and Deceptive Services
Excessive or Unauthorized Fees
Products or Services
This is an ongoing investigation and potential class action against Avis Rent A Car System, Inc.
Avis Rent A Car System, LLC and its subsidiaries operate one of the world's leading car rental brands, providing business and leisure customers with a wide range of services at more than 2,100 locations in the United States and abroad.
E-Toll is Avis' electronic toll collection program. Most, if not all, Avis rental cars are equipped with electronic transponders that automatically pay a toll when the car drives through a toll booth equipped with an automated payment system.
In Texas, Avis' e-toll system operates with the EZ Tag, Toll Tag or Tx Tag automated toll collection systems. In Florida, Avis' e-toll system operates with the Sun-Pass and ePass express video lanes. In the NorthEast, Avis' e-toll system operates with the EZ Pass automated toll system. Avis' e-toll sytem also operates with automated toll collection systems in Colorado and Puerto Rico.
Based upon consumer complaints, it appears that Avis does not fairly disclose the cost and fees associated with its e-toll system. A renter driving through a designated toll lane, does not have the option to deactivate the e-toll transponder, thereby incurring the charge. Also Avis charges $2.50 a day once the e-toll transponder is activated, for each day of the rental. So, apparently, a renter could rent a car from Avis for a full work week (Monday through Friday) and only drive through a toll on the last day of the rental and then be charged $2.50 a day for each rental day.
Based upon consumer complaints, it also appears that Avis does not properly allow consumers to opt-out of the service. It is automatically activated when the vehicle enters certain toll lanes and can not be turned off by the renter.
Name (Stock Symbol)
Avis Rent a Car
Avis Rent a Car is a nationwide car rental business.
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