Failure To Pay For Being On The Job (Donning And Doffing)
Products or Services
Call Center Employee
Investigation and pending class action lawsuit against Southwestern Bell a wholly owned company of AT&T on behalf of all call center employees who among other tasks, provided dedicated customer support.
Southwestern Bell required these call center employees to be "ready to work" at the beginning of their scheduled shift. "Ready to work" meant to AT&T and Southwestern Bell that the employee was ready to answer a phone call, including the following tasks:
(1) booting up computers;
(2) logging onto Southwestern Bell's network;
(3) opening relevant computer programs;
(4) reviewing any job-related memoranda and/or e-mail; and
(5) completing other essential tasks.
Southwestern Bell did not pay its call center employees to perform these and other integral and indispensable tasks.
Name (Stock Symbol)
AT&T, Inc. (T)
AT&T provides wireless and wireline telecommunications services globally.
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