Search By:
Products
Injury
Topic
Company
Industry
ServiceMaster, TruGreen Chemlawn, American Home Shield and Terminix might wrongfully extend service contracts without customer consent.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Unauthorized Service Contract Renewal
- Failure To Provide Prepaid Service
- Creation Of Roadblocks To Cancel Service
- Excessive or Unauthorized Fees
Products or Services
- Home Maintenance Services
- Home Security Systems
Injury Types
- Monetary Loss
- Property Damage
Investigation Details
Investigation of ServiceMaster, and specifically its TruGreen Chemlawn, American Home Shield and Terminix brands. Many consumers have complained that TruGreen Chemlawn renewed service agreements without consumers knowledge or consent and then failed to respond when they contacted the company to complain. Other complaints against TruGreen Chemlawn from around the country include claims of a pattern and practice of failing to provide for services that have been pre-paid for in connection with contracts entered into by ServiceMaster. ServiceMaster is a large public company based in Illinois that claims to provide services to 10.5 million residential and commercial customers throughout the United States through its many brands, which include: TruGreen ChemLawn, Terminix, Merry Maids, ARS, Rescue Rooter and Furniture Medic.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| ServiceMaster | ServiceMaster serves residential and commercial customers through a network of over 5,500 company-owned locations and franchised licenses. The Company’s brands include TruGreen, TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. The core services of the Company include lawn care and landscape maintenance, termite and pest control, home warranties, disaster response and reconstruction, cleaning and disaster restoration, house cleaning, furniture repair, and home inspection. |