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Large retailers may be charging an illegal "restocking fee" on returned items.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Questionable Store Return Policy
- Excessive or Unauthorized Fees
Product or Service
- Consumer Electronics
Injury Type
- Monetary Loss
Investigation Details
Ongoing investigation into consumer complaints that certain large retailers are charging what is termed a "restocking fee" on returned items. This investigation centers around Best Buy, Comp USA, Dell, Target, Apple, Gateway, Sears and Amazon. The investigation suggests that retailers typically charge a "restocking fee" that may cost more than 15% of the item's sales price. Usually, the "restocking fee" is automatically deducted from the purchase price or automatically assessed on your credit card.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| Apple Inc. (AAPL) | Apple Inc. designs, manufactures and sells consumer electronics including computers, cell phones. It also owns and operates Itunes, the largest website to download and manage music. |
| Dell, Inc. | Dell, Inc. and its subsidiaries engage in the design, development, manufacture, marketing, sale, and support of computer systems and services worldwide. |
| Target (TGT) | Target operates retail stores. |
| Amazon (AMZN) | Amazon is an online retailer of books and other consumer products. |
| Best Buy (BBY) | Best Buy owns and operates a chain of retail consumer electronics stores. |
| Sears Holdings Corporation (SHLD) | Sears Holdings Corporation operates as a broadline retailer. |
| Comp USA | Comp USA owns and operates retail stores that sell computer related products and consumer electronic merchandise. It was acquired by Systemax Inc. |
| Gateway | Gateway, a subsidiary of Acer Inc., manufacturers computer hardware. |