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Best Buy customers might have been offered "free trials" of Microsoft MSN Internet service then were charged for the service even if they never accepted the trial service.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Misrepresentation
- Unfair and Deceptive Services
- Excessive or Unauthorized Fees
Product or Service
- MSN Internet Service
Injury Type
- Monetary Loss
Investigation Details
Investigation and pending class action alleging Microsoft Corporation and Best Buy Stores, Inc.
The investigation is based upon consumer reports that Best Buy and Microsoft established MSN internet access accounts and trial subscriptions in the names of consumers without their consent or knowledge, and charged their credit or debit cards for the unauthorized, unused service. Specifically, Microsoft and Best Buy signed Best Buy customers up for "free' trial" subscriptions to Microsoft's MSN internet service without their knowledge or consent, and then charged those consumers for the service after the end of the trial period, whether the consumers used the service or not.
The investigation is based upon consumer reports that Best Buy and Microsoft established MSN internet access accounts and trial subscriptions in the names of consumers without their consent or knowledge, and charged their credit or debit cards for the unauthorized, unused service. Specifically, Microsoft and Best Buy signed Best Buy customers up for "free' trial" subscriptions to Microsoft's MSN internet service without their knowledge or consent, and then charged those consumers for the service after the end of the trial period, whether the consumers used the service or not.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| Microsoft Corporation (MSFT) | Microsoft Corporation provides software products for computing devices worldwide. |
| Best Buy (BBY) | Best Buy owns and operates a chain of retail consumer electronics stores. |