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T-Mobile charges a "Reconnection Fee" or a "Reactivation Fee" to restart service once disconnected, but that fee may be charged in violation of California law.
Investigation Source
- California
Investigation Scope
Category Information
Investigation Topics
- Over Charge
- Telephone
- Excessive or Unauthorized Fees
Product or Service
- T-Mobile Cell Phone Plans
Injury Type
- Monetary Loss
Investigation Details
This is an investigation and potential class action against T-Mobile.
Consumer reports indicate that T-Mobile charges a reconnection or a reactivation fee to restart service once it has been disconnected.
This investigation is examining whether T-Mobile's policy of charging customers a fee to resume service is a violation of California's consumer protection laws.
If you have paid T-Mobile to reinstate or reactive your cell phone service, you may be entitled to be part of this investigation.
Consumer reports indicate that T-Mobile charges a reconnection or a reactivation fee to restart service once it has been disconnected.
This investigation is examining whether T-Mobile's policy of charging customers a fee to resume service is a violation of California's consumer protection laws.
If you have paid T-Mobile to reinstate or reactive your cell phone service, you may be entitled to be part of this investigation.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| T-Mobile USA | T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT). |