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Proflowers.com may make unauthorized charges to customers credit cards and otherwise might fail to properly explain costs of ordering flowers at www.proflowers.com.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Unauthorized Billing Of Credit/Debit Card Or Home Mortgage
- Misrepresentation
- Unfair and Deceptive Services
- Over Charge
- Creation Of Roadblocks To Cancel Service
- Excessive or Unauthorized Fees
- Click Fraud
- On Line Retail
Products or Services
- Online Services
- Flowers
- Flowers
Injury Type
- Monetary Loss
Investigation Details
This is a broad investigation and potential class action against Proflowers.com, which is owned and operated by Provide Commerce. Liberty Media Corporation owns Provide Commerce.
This investigation is based on consumer reports that Proflowers.com engages in the following acts:
(1) reports from consumers that unauthorized charges appeared on their credit card statements after ordering flowers, including a monthly charge of $14.95;
(2) Reports from consumers that Poflowers creates roadblocks when a consumer attempts to remove that unauthorized charge; and
(3) Reports from consumers that Proflowers fails to properly disclose its fees and charges and at times promises that a service is "free" when in fact it is not.
This investigation is based on consumer reports that Proflowers.com engages in the following acts:
(1) reports from consumers that unauthorized charges appeared on their credit card statements after ordering flowers, including a monthly charge of $14.95;
(2) Reports from consumers that Poflowers creates roadblocks when a consumer attempts to remove that unauthorized charge; and
(3) Reports from consumers that Proflowers fails to properly disclose its fees and charges and at times promises that a service is "free" when in fact it is not.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| Proflowers.com | Proflowers.com, an affiliate of Liberty Media, owns and operates an online flower delivery service. |
| Provide Commerce | Provide Commerce is owns and operates online retail sites including www.proflowers.com, www.cherrymoonfarm.com, www.berries.com and www.secretspoon.com. |
| Liberty Media Corporation (LINTA) | Liberty Media Corporation owns interests in a broad range of electronic retailing, media, communications and entertainment businesses. |