Budget Rent A Car allegedly does not properly disclose to automobile renters the true cost and fees associated with its e-TOLL service, which is an automatic electronic toll collection system.
Unauthorized Billing Of Credit/Debit Card Or Home Mortgage
Misrepresentation
Unfair and Deceptive Services
Excessive or Unauthorized Fees
Products or Services
Automobile Rental
E-toll Service
Injury Type
Monetary Loss
Investigation Details
This is an ongoing investigation and potential class action against Budget Rent A Car System, Inc.
Budget Rent A Car System is a large car rental company with locations through out the United States.
E-TOLL is Budget Rent A Car's electronic toll collection program. Most, if not all, Budget Rent A Car rental cars are equipped with electronic transponders that automatically pay a toll when the car drives through a toll booth equipped with an automated payment system.
In Texas, Budget Rent A Car's e-TOLL system operates with the EZ Tag, Toll Tag or Tx Tag automated toll collection systems. In Florida, Budget Rent A Car's e-TOLL system operates with the Sun-Pass and ePass express video lanes. In the NorthEast, Budget Rent A Car's e-TOLL system operates with the EZ Pass automated toll system. Budget Rent A Car's e-TOLL sytem also operates with automated toll collection systems in Colorado and Puerto Rico.
Based upon consumer complaints, it appears that Budget Rent A Car does not fairly disclose the cost and fees associated with its e-TOLL system. A renter driving through a designated toll lane, does not have the option to deactivate the e-toll transponder, thereby incurring the charge. Also Budget Rent A Car charges $2.50 a day once the e-toll transponder is activated, for each day of the rental (up to $10 per rental week). So, apparently, a renter could rent a car from Budget Rent A Car for a full work week (Monday through Friday) and only drive through a toll on the last day of the rental and then be charged $2.50 a day for each rental day.
Based upon consumer complaints, it also appears that Budget Rent A Car does not properly allow consumers to opt-out of the service. It is automatically activated when the vehicle enters certain toll lanes and can not be turned off by the renter.
Defendant Details
Name (Stock Symbol)
Brief Description
Budget Rent A Car System, Inc
Budget Rent A Car System, Inc. rents economic automobiles. directly or through franchisees. Budget Rent A Car System, Inc. is a subsidiary of Avis Budget Group.