Investigation and pending class action lawsuit against Samsung alleging that Samsung "rigs" its printers to tell users falsely that they need to replace their ink cartridge even if there is plenty of toner left.
According to the pending class action lawsuit, Samsung designs its printers to flash an "empty" message and shut down, to notify users they need to replace their toner cartridge. The problem, alleges the suit, is that the printers will often flash "empty" and shut down even when there is a significant amount of toner left in the cartridge. The reason that Samsung has allegedly designed its printers this way is to make money by forcing consumers to purchase unneeded additional ink cartridges, which typically cost $60 to $80, the suit contends.
Samsung never disclosed publicly that a significant amount of useable toner remains in the Samsung-brand toner cartridges when the toner cartridge is "empty" and in need of replacement.
Name (Stock Symbol)
Samsung Electronics Co.
Samsung Electronics Co. manufactures and distributes consumer electronics, sells insurance products and provides industrial and chemical products.
The information provided on ClassAdvocate.com is general in nature,
does not apply to any particular factual situation, and is not and
should not be taken as legal or other professional advice. We make no
commitment or warranty that the factual, legal or any other information
on ClassAdvocate.com, or on any linked website, is accurate, complete,
error-free, or current. As such, you should not rely on such information,
and should seek professional advice if and as you determine appropriate.
ClassAdvocate.com is not a lawyer referral service, and no attorney-client
or confidential relationship is or should be formed by use of the site.
The investigations listed on ClassAdvocate.com are attorney advertisements
and do not in any way constitute a referral or endorsement by ClassAdvocate.com
or any approved or authorized lawyer referral service.