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Samsung printers might prematurely signal that the toner cartridge is empty and shuts down, even though the cartridge is in fact not empty.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Defective Product or Service
- Misrepresentation
- Over Charge
Product or Service
- Printers, Faxes and Scanners
Injury Type
- Monetary Loss
Investigation Details
Investigation and pending class action lawsuit against Samsung alleging that Samsung "rigs" its printers to tell users falsely that they need to replace their ink cartridge even if there is plenty of toner left.
According to the pending class action lawsuit, Samsung designs its printers to flash an "empty" message and shut down, to notify users they need to replace their toner cartridge. The problem, alleges the suit, is that the printers will often flash "empty" and shut down even when there is a significant amount of toner left in the cartridge. The reason that Samsung has allegedly designed its printers this way is to make money by forcing consumers to purchase unneeded additional ink cartridges, which typically cost $60 to $80, the suit contends.
Samsung never disclosed publicly that a significant amount of useable toner remains in the Samsung-brand toner cartridges when the toner cartridge is "empty" and in need of replacement.
According to the pending class action lawsuit, Samsung designs its printers to flash an "empty" message and shut down, to notify users they need to replace their toner cartridge. The problem, alleges the suit, is that the printers will often flash "empty" and shut down even when there is a significant amount of toner left in the cartridge. The reason that Samsung has allegedly designed its printers this way is to make money by forcing consumers to purchase unneeded additional ink cartridges, which typically cost $60 to $80, the suit contends.
Samsung never disclosed publicly that a significant amount of useable toner remains in the Samsung-brand toner cartridges when the toner cartridge is "empty" and in need of replacement.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| Samsung Electronics Co. | Samsung Electronics Co. manufactures and distributes consumer electronics, sells insurance products and provides industrial and chemical products. |