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Best Buy and Microsoft may have unlawfully charged Best Buy customers for MSN internet service even though those Best Buy customers never logged onto MSN for a free trial service.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Unfair and Deceptive Services
- Excessive or Unauthorized Fees
Product or Service
- MSN Internet Service
Injury Type
- Monetary Loss
Investigation Details
This is a class action lawsuit for a nationwide class of over 300,000 consumers alleging that Best Buy and Microsoft violated the Washington State Consumer Protection Act when they charged consumers for MSN internet services they never used.
Best Buy and Microsoft teamed up to offer a promotion to all Best Buy customers. Best Buy customers could sign up for a free trial subscription to Microsoft's MSN internet service. Many of these Best Buy customers were still charged for the MSN internet service, even though once they signed up for the trial subscriptions to Microsoft's MSN internet service, the Best Buy customer never logged onto or used MSN, but were charged regular monthly fees by Microsoft after the trial period ended.
Best Buy and Microsoft teamed up to offer a promotion to all Best Buy customers. Best Buy customers could sign up for a free trial subscription to Microsoft's MSN internet service. Many of these Best Buy customers were still charged for the MSN internet service, even though once they signed up for the trial subscriptions to Microsoft's MSN internet service, the Best Buy customer never logged onto or used MSN, but were charged regular monthly fees by Microsoft after the trial period ended.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| Microsoft Corporation (MSFT) | Microsoft Corporation provides software products for computing devices worldwide. |
| Best Buy (BBY) | Best Buy owns and operates a chain of retail consumer electronics stores. |