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AT&T may violate labor laws by failing to pay its call center employees required overtime and failing to provide other benfits due under labor laws.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Failure To Pay Overtime
- Failure To Provide Meal And Rest Periods
- Failure To Pay For Being On The Job (Donning And Doffing)
Products or Services
- Your Occupation
- Customer Service Representative
- Call Center Employee
- Outside Sales Representatives, Consultants or Executives
Injury Type
- Monetary Loss
Investigation Details
Investigation and pending class action against AT&T alleging that AT&T violated federal labor laws in connection with how AT&T treats certain employees located at AT&T's many US-based call centers.
The class action lawsuit contends that many employees at these call centers were not provided meals and rest breaks and that AT&T required the employees to work before and after the employees shift without overtime.
The positions include Sales and Service Consultants, Sales Consultant, Sales Associate, Universal Sales Consultant, Sales and Service Representative, Customer Service Representative, Sales and Customer Service Associate, Retention Service Agent, Collection Specialist and Inside Sales Representative.
The class action lawsuit contends that many employees at these call centers were not provided meals and rest breaks and that AT&T required the employees to work before and after the employees shift without overtime.
The positions include Sales and Service Consultants, Sales Consultant, Sales Associate, Universal Sales Consultant, Sales and Service Representative, Customer Service Representative, Sales and Customer Service Associate, Retention Service Agent, Collection Specialist and Inside Sales Representative.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| AT&T, Inc. (T) | AT&T provides wireless and wireline telecommunications services globally. |