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Dell may not have honored its rebate offer to consumers.
Investigation Source
- Illinois
Investigation Scope
Category Information
Investigation Topics
- Defective Product or Service
- Misrepresentation
- Rebates
Product or Service
- Computers
Injury Type
- Monetary Loss
Investigation Details
Investigation and pending class action against Dell computer.
The class action lawsuit alleges that from at least July 1998, Dell routinely failed to pay its offered rebates to consumers, stating that the request for the rebate payment was untimely. In one instance one consumer filed the suit after Dell refused to pay rebates totaling $500 for the purchase of computer equipment. Dell took the position that rebate claim forms were filed too late, even though Dell did not disclose to customers any deadline for filing the rebates at the time of sale. This consumer was not made aware of the alleged need to meet a claim deadline when he was enticed to buy the computers by Dell's rebate offer.
The class action lawsuit alleges that from at least July 1998, Dell routinely failed to pay its offered rebates to consumers, stating that the request for the rebate payment was untimely. In one instance one consumer filed the suit after Dell refused to pay rebates totaling $500 for the purchase of computer equipment. Dell took the position that rebate claim forms were filed too late, even though Dell did not disclose to customers any deadline for filing the rebates at the time of sale. This consumer was not made aware of the alleged need to meet a claim deadline when he was enticed to buy the computers by Dell's rebate offer.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| Dell, Inc. | Dell, Inc. and its subsidiaries engage in the design, development, manufacture, marketing, sale, and support of computer systems and services worldwide. |