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DSL service plans offered by AT&T may not be as fast as AT&T advertised.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Misrepresentation
- Unfair and Deceptive Services
Products or Services
- Internet Service
- AT T High Speed Internet Service
Injury Type
- Monetary Loss
Investigation Details
Investigation and potential class action against AT&T.
The investigation centers around consumer reports that AT&T's DSL Service Plans do not achieve the speed that is promised by AT&T. Certain DSL Service Plans sold to consumers by AT&T promise faster speed than dial-up Internet service and are sold to the consumer at a greater cost. However, it appears that the speed may not be as fast as promised and, as a result, consumers sometimes are unable to access the Internet, or get disconnected while on the Internet.
The DSL Service Plans under investigation include the following: AT&T High Speed Internet Basic, AT&T High Speed Internet Express, AT&T High Speed Internet Pro and AT&T High Speed Internet Elite.
The investigation centers around consumer reports that AT&T's DSL Service Plans do not achieve the speed that is promised by AT&T. Certain DSL Service Plans sold to consumers by AT&T promise faster speed than dial-up Internet service and are sold to the consumer at a greater cost. However, it appears that the speed may not be as fast as promised and, as a result, consumers sometimes are unable to access the Internet, or get disconnected while on the Internet.
The DSL Service Plans under investigation include the following: AT&T High Speed Internet Basic, AT&T High Speed Internet Express, AT&T High Speed Internet Pro and AT&T High Speed Internet Elite.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| AT&T, Inc. (T) | AT&T provides wireless and wireline telecommunications services globally. |