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T-Mobile cell phone plans might force consumers to pay for unwanted, incoming text messages piece meal or switch to a T-Mobile service plan that requires text messaging services.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Defective Product or Service
- Over Charge
- Unauthorized Text Messages
- Telephone
- Excessive or Unauthorized Fees
Product or Service
- T-Mobile Cell Phone Plans
Injury Type
- Monetary Loss
Investigation Details
Investigation and pending class action lawsuit against T-Mobile claiming T-Mobile does not allow customers to opt out of text messaging services, which can lead to unwanted charges.
The class action lawsuit alleges that customers who do not want the text-message service have no way to avoid being charged for text messages, including spam or advertising messages. Unlike other wireless providers, T-Mobile does not allow customers to disable text messaging functions. According to the consumers, under T-Mobile's plan, incoming text messages cannot be rejected or dismissed nor can the messages be avoided by turning the phone off. Customers only available solution is to pay for the unwanted service or to switch providers, which can trigger early termination fees.
If you were or are a T-Mobile customer and were charged for a text messaging service you didn't want, we would like to hear from you.
The class action lawsuit alleges that customers who do not want the text-message service have no way to avoid being charged for text messages, including spam or advertising messages. Unlike other wireless providers, T-Mobile does not allow customers to disable text messaging functions. According to the consumers, under T-Mobile's plan, incoming text messages cannot be rejected or dismissed nor can the messages be avoided by turning the phone off. Customers only available solution is to pay for the unwanted service or to switch providers, which can trigger early termination fees.
If you were or are a T-Mobile customer and were charged for a text messaging service you didn't want, we would like to hear from you.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| T-Mobile USA | T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT). |