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Costco may pay less for returned merchandise than a consumer originally paid.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Misrepresentation
- Questionable Store Return Policy
Injury Type
- Monetary Loss
Investigation Details
Investigation into Costco's "money-back" merchandise return policy.
In March 2007, consumers have reported that Costco began limiting money-back returns on TVs, computers, cameras, camcorders, iPods, MP3 players and cell phones to 90 days. Previously, there was no time limit except for personal computers, which was six months. Consumers who later attempted to return any of the above electronics items report that they were offered less than the full retail price they had originally paid. For example, a consumer who purchased a big screen TV in 2006 for $1000 and attempted to return it in 2007 may have been offered an $800 TV in trade, instead of the full retail value. If you purchased a big-ticket electronics item from Costco any time before March 2007, and later tried to return it, and were offered Less than the item's full value, we would like to speak to you.
In March 2007, consumers have reported that Costco began limiting money-back returns on TVs, computers, cameras, camcorders, iPods, MP3 players and cell phones to 90 days. Previously, there was no time limit except for personal computers, which was six months. Consumers who later attempted to return any of the above electronics items report that they were offered less than the full retail price they had originally paid. For example, a consumer who purchased a big screen TV in 2006 for $1000 and attempted to return it in 2007 may have been offered an $800 TV in trade, instead of the full retail value. If you purchased a big-ticket electronics item from Costco any time before March 2007, and later tried to return it, and were offered Less than the item's full value, we would like to speak to you.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| Costco Wholesale Corporation (COST) | Costco Wholesale Corporation operates membership warehouses offering bulf food goods and other products and services. |