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Cell phone service providers may sell mobile phones that "lock" when the consumer switches to a different carrier.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Defective Product or Service
- Telephone
- Excessive or Unauthorized Fees
Products or Services
- Cell Phone Plans
- AT T Cell Phone Plans
- Sprint Cell Phone Plans
- T-Mobile Cell Phone Plans
Injury Type
- Monetary Loss
Investigation Details
Investigation of consumer claims involving cell phone service carriers that sell mobile phones that are "locked." Locked cell phones contain software that prevents the owner from taking their phone to a different service carrier. Individuals that unknowingly purchase locked cell phones are then required to purchase a new cell phone if they choose to change cell phone service carriers.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| AT&T, Inc. (T) | AT&T provides wireless and wireline telecommunications services globally. |
| Sprint Nextel Corporation (S) | Sprint Nextel Corporation offers wireless and wireline communications products and services to consumers, businesses, and government users in the United States and internationally. |
| T-Mobile USA | T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT). |
| MCI | MCI, now merged with Verizon, is a ommunication service provider. |