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CenturyTel might not pay call center employees for work-related, mandatory tasks.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topic
- Failure To Pay Overtime
Product or Service
- Call Center Employee
Injury Type
- Monetary Loss
Investigation Details
This is a broad investigation of CenturyTel employee compensation practices, which has already led to the filing of one class action.
The pending class action alleges that CenturyTel consistently violates federal wage and hour laws by failing to accurately record all time worked and failing to pay earned wages and overtime for employees at the Columbia, Missouri call center. Examples of the unlawful practices claimed include requiring employees to work "off the clock" by not paying for work performed pre-shift, post-shift, and over unpaid meal breaks. These tasks include such activities as booting up computers, logging on to CenturyTel's network, opening relevant computer programs, reviewing company memoranda and e-mail, and completing other essential tasks.
We are also investigating CenturyTel's compensation practices at other call centers located in San Marcos, Texas; Shreveport, Louisiana; Kaprell, Montana; La Crosse, Wisconsin; Monroe, Louisiana and other states.
The pending class action alleges that CenturyTel consistently violates federal wage and hour laws by failing to accurately record all time worked and failing to pay earned wages and overtime for employees at the Columbia, Missouri call center. Examples of the unlawful practices claimed include requiring employees to work "off the clock" by not paying for work performed pre-shift, post-shift, and over unpaid meal breaks. These tasks include such activities as booting up computers, logging on to CenturyTel's network, opening relevant computer programs, reviewing company memoranda and e-mail, and completing other essential tasks.
We are also investigating CenturyTel's compensation practices at other call centers located in San Marcos, Texas; Shreveport, Louisiana; Kaprell, Montana; La Crosse, Wisconsin; Monroe, Louisiana and other states.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| Century Tel, Inc. (CTL) | CenturyTel, Inc., together with its subsidiaries, is a communication service provider, offering range of services, including local and long distance voice, internet access, and broadband services in the continental United States. |