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Comcast and Charter Cable may have promised "digital" cable and charged consumers for it, but in fact delivered only analog services.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Misrepresentation
- Unfair and Deceptive Services
- Over Charge
Product or Service
- Cable Television Service
Injury Type
- Monetary Loss
Investigation Details
Investigation and pending class action lawsuit against Charter Cable Company and Comcast Inc. concerning alleged misrepresentation about "digital cable packages" being sold to consumers. The investigation to date brings into question whether "digital cable" is actually being delivered to consumers.
The investigation to date has led to two nationwide class actions against Charter Cable Company and Comcast, Inc for allegedly misrepresenting to consumers that they were purchasing and receiving "digital" cable services when in fact they were only receiving analog cable services. The "digital" cable services are cited by the industry as more costly because of the infrastructure required to provide digital services. However, though touted as digital cable and paying a premium for it, and in some cases all channels delivered by the companies, consumers who purchased "digital" cable did not receive it.
The investigation to date has led to two nationwide class actions against Charter Cable Company and Comcast, Inc for allegedly misrepresenting to consumers that they were purchasing and receiving "digital" cable services when in fact they were only receiving analog cable services. The "digital" cable services are cited by the industry as more costly because of the infrastructure required to provide digital services. However, though touted as digital cable and paying a premium for it, and in some cases all channels delivered by the companies, consumers who purchased "digital" cable did not receive it.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| Charter Communications, Inc. (CHTR) | Charter Communications, Inc., through its subsidiaries, operates as a broadband communication company in the United States. It principally offers video services, high-speed Internet services, and telephone services to residential and commercial customers on a subscription basis. |
| Comcast Corporation (CMCSA) | Comcast Corporation, together with its subsidiaries, provides cable, telephone and internet services in the United States |