Search By:
Products
Injury
Topic
Company
Industry
AT&T's policy at its call centers of requiring some employees be "ready for work" may have amounted to an attempt by AT&T to require that call center employees perform work-related functions without pay.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topic
- Failure To Pay For Being On The Job (Donning And Doffing)
Product or Service
- Call Center Employee
Injury Type
- Monetary Loss
Investigation Details
Investigation and pending class action lawsuit against AT&T on behalf of all call center employees.
AT7T operates call centers through out the country. Certain employees at AT&T's call centers provide among other tasks, provided dedicated customer support.
AT&T required these call center employees to be "ready to work" at the beginning of their scheduled shift. "Ready to work" meant to AT&T that the employee was ready to answer a phone call, including the following tasks: (1) booting up computers; (2) logging onto AT&T's network; (3) opening relevant computer programs; (4) reviewing any job-related memoranda and/or e-mail; and (5) completing other essential tasks.
AT&T did not pay its call center employees to perform these and other integral and indispensable tasks.
AT7T operates call centers through out the country. Certain employees at AT&T's call centers provide among other tasks, provided dedicated customer support.
AT&T required these call center employees to be "ready to work" at the beginning of their scheduled shift. "Ready to work" meant to AT&T that the employee was ready to answer a phone call, including the following tasks: (1) booting up computers; (2) logging onto AT&T's network; (3) opening relevant computer programs; (4) reviewing any job-related memoranda and/or e-mail; and (5) completing other essential tasks.
AT&T did not pay its call center employees to perform these and other integral and indispensable tasks.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| AT&T, Inc. (T) | AT&T provides wireless and wireline telecommunications services globally. |