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Southwestern Bell, an AT&T subsidiary, might have required call center employees perform work related tasks off the clock and without pay.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topic
- Failure To Pay For Being On The Job (Donning And Doffing)
Products or Services
- Call Center Employee
- Hourly Employees
Injury Type
- Monetary Loss
Investigation Details
Investigation and pending class action lawsuit against Southwestern Bell a wholly owned company of AT&T on behalf of all call center employees who among other tasks, provided dedicated customer support.
Southwestern Bell required these call center employees to be "ready to work" at the beginning of their scheduled shift. "Ready to work" meant to AT&T and Southwestern Bell that the employee was ready to answer a phone call, including the following tasks:
(1) booting up computers;
(2) logging onto Southwestern Bell's network;
(3) opening relevant computer programs;
(4) reviewing any job-related memoranda and/or e-mail; and
(5) completing other essential tasks.
Southwestern Bell did not pay its call center employees to perform these and other integral and indispensable tasks.
Southwestern Bell required these call center employees to be "ready to work" at the beginning of their scheduled shift. "Ready to work" meant to AT&T and Southwestern Bell that the employee was ready to answer a phone call, including the following tasks:
(1) booting up computers;
(2) logging onto Southwestern Bell's network;
(3) opening relevant computer programs;
(4) reviewing any job-related memoranda and/or e-mail; and
(5) completing other essential tasks.
Southwestern Bell did not pay its call center employees to perform these and other integral and indispensable tasks.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| AT&T, Inc. (T) | AT&T provides wireless and wireline telecommunications services globally. |
| Southwestern Bell | Southwestern Bell has merged into AT&T. |