Search By:
Products
Injury
Topic
Company
Industry
Dell may have required that its customer service representatives working at its call centers perform work related tasks without pay.
Investigation Source
- Nationwide
Investigation Scope
Category Information
Investigation Topics
- Failure To Pay Overtime
- Failure To Pay For Being On The Job (Donning And Doffing)
Products or Services
- Customer Service Representative
- Call Center Employee
- Hourly Employees
Injury Type
- Monetary Loss
Investigation Details
Investigation and pending class action lawsuit against Dell on behalf of current and former consumer sales representatives (CSR) in a wage and hour collective.
The class action lawsuit alleges that Dell violates federal and state wage and hour laws by failing to accurately record all time worked and failing to pay earned wages and overtime. Examples of the unlawful practices claimed include:
(1) requiring employees to work "off the clock" by not paying for work performed pre-shift, post-shift, and over unpaid meal breaks;
(2) utilizing an inherently inaccurate time-keeping system called "Kronos"; and
(3) improperly calculating overtime using a "half-time" overtime rate.
On July 10, 2008, the Court conditionally certified the claims of CSR that were filed under the Fair Labor Standards Act. The Court's certification order applies to current and former full-time CSR at Dell's call centers across the country, and who worked for Dell between February 8, 2004, and the present.
The Court's Order did not include part-time CSR or those employees who worked in the SRS queue.
If you worked at any Dell call center facility as a CSR between February 8, 2004, to the present, you may be eligible to join this lawsuit.
The class action lawsuit alleges that Dell violates federal and state wage and hour laws by failing to accurately record all time worked and failing to pay earned wages and overtime. Examples of the unlawful practices claimed include:
(1) requiring employees to work "off the clock" by not paying for work performed pre-shift, post-shift, and over unpaid meal breaks;
(2) utilizing an inherently inaccurate time-keeping system called "Kronos"; and
(3) improperly calculating overtime using a "half-time" overtime rate.
On July 10, 2008, the Court conditionally certified the claims of CSR that were filed under the Fair Labor Standards Act. The Court's certification order applies to current and former full-time CSR at Dell's call centers across the country, and who worked for Dell between February 8, 2004, and the present.
The Court's Order did not include part-time CSR or those employees who worked in the SRS queue.
If you worked at any Dell call center facility as a CSR between February 8, 2004, to the present, you may be eligible to join this lawsuit.
Defendant Details
| Name (Stock Symbol) | Brief Description |
|---|---|
| Dell, Inc. | Dell, Inc. and its subsidiaries engage in the design, development, manufacture, marketing, sale, and support of computer systems and services worldwide. |